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Business Administration Fundamentals :Strategies for success .

The purpose of this course is to equip you with the fundamental information and tools necessary to establish a solid foundation for a prosperous business. This course will walk you through fundamental business ideas and tactics that are the driving force behind success, whether you are an aspiring entrepreneur or you are trying to better your business acumen.

To get started, you will investigate the significance of conducting market research and competition analysis in order to gain a deeper comprehension of both your target audience and your rivals. After that, you will get the knowledge necessary to develop an enticing value proposition that distinguishes your company from others. The course also goes into developing a sustainable business strategy, with a focus on generating revenue streams and controlling costs properly.

Financial management is crucial to any successful organization, so you'll learn budgeting, cash flow management, and how to guarantee long-term financial health. A strategic marketing module will show you how to reach your audience, while the sales strategy component will help you convert leads into committed customers.

Operational efficiency is another essential issue, involving process improvement, supply chain management, and technology adoption. You'll also discover the importance of customer relationship management (CRM), concentrating on how to develop and maintain strong client ties for long-term success.

Furthermore, the course highlights the necessity for innovation, adaptation, and sustainability in today's changing economy. You’ll discover how to develop a culture of continuous improvement and remain ahead of industry trends.

By the end of this course, you will be prepared with practical techniques to manage all elements of your business, from financial planning to customer service, ensuring that your business flourishes in a competitive environment.

Extra information

Students is expected to come prepared with a stable internet connection, a laptop, and a readiness to actively engage in discussions and activities during the online tutoring session.

Location

Online via webcam

General info

Age:
Children (7-12 years old)
Teenagers (13-17 years old)
Adults (18-64 years old)
Student level:
Beginner
Intermediate
Duration:
60 minutes
The class is taught in:English

About Me

Hello! I’m Micheall, a dedicated and results-driven professional with a background in Business Administration and extensive experience in customer service. I have a Bachelor’s degree from Kogi State University and a National Diploma from Kogi State Polytechnic.

I am passionate about leveraging my skills and experience to make a meaningful impact. I stay updated on industry trends and am eager to bring my expertise in communication, record-keeping, and customer relations to new challenges. Whether you need support with customer service or are seeking insights from someone with a solid business background, I’m here to teach and impact!

Education

Kogi State University Anyigba ,kogi state Nigeria ,Class of Degree-Bcs(Hons) , 3.93
National Diploma from Kogi State Polytechnic,lokoja National Diploma , 3.05

Experience / Qualifications

In my current role as a Customer Service Representative at MyEcurrency Nigeria Limited, I excel in handling customer inquiries, resolving issues, and maintaining detailed records. I’m skilled in providing prompt, courteous service, managing complaints, and collaborating with other teams to address customer needs effectively. My attention to detail, strong problem-solving abilities, and commitment to continuous learning have enabled me to contribute positively to my team and improve customer satisfaction.

Ask a question

Send a message explaining your needs and Micheal will reply soon:
The more detail, the better.
Ex. "Hi, when are you available to meet for a lesson?"

Availability of a typical week

(GMT -05:00) New York
MonTueWedThuFriSatSun
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1            Saturday at 1:00  
2    Tuesday at 2:00          
3  Monday at 3:00    Wednesday at 3:00  Thursday at 3:00      
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14  Monday at 14:00    Wednesday at 14:00  Thursday at 14:00  Friday at 14:00    Sunday at 14:00
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from C$23.06Online via webcam

Good-fit Instructor Guarantee


If you are not satisfied after your first lesson, Apprentus will find you another instructor or will refund your first lesson.

Online reputation

  • Instructor since September 2024
  • Google connected
  • Linkedin connected

Availability of a typical week

(GMT -05:00) New York
MonTueWedThuFriSatSun
0              
1            Saturday at 1:00  
2    Tuesday at 2:00          
3  Monday at 3:00    Wednesday at 3:00  Thursday at 3:00      
4  Monday at 4:00      Thursday at 4:00    Saturday at 4:00  
5  Monday at 5:00    Wednesday at 5:00    Friday at 5:00    
6        Thursday at 6:00    Saturday at 6:00  
7    Tuesday at 7:00  Wednesday at 7:00    Friday at 7:00    
8        Thursday at 8:00      
9    Tuesday at 9:00          
10  Monday at 10:00      Thursday at 10:00  Friday at 10:00    Sunday at 10:00
11  Monday at 11:00            
12      Wednesday at 12:00  Thursday at 12:00    Saturday at 12:00  
13    Tuesday at 13:00          Sunday at 13:00
14  Monday at 14:00    Wednesday at 14:00  Thursday at 14:00  Friday at 14:00    Sunday at 14:00
15            Saturday at 15:00  Sunday at 15:00
16  Monday at 16:00    Wednesday at 16:00        
17    Tuesday at 17:00      Friday at 17:00  Saturday at 17:00  Sunday at 17:00
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from C$23.06Online via webcam

Good-fit Instructor Guarantee


If you are not satisfied after your first lesson, Apprentus will find you another instructor or will refund your first lesson.

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✓ Improvisation is the art of composing within the framework of a role play, without being overplayed so as not to lose credibility, by taking pleasure and appearing convinced (because communication does not consist, for example, of having confidence, but of appearing confident). 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And to do this, there are targeted tools. ➤ So, how do you listen and be listened to, convince/persuade and be impactful, challenge and leave an impression, enhance your content, address your audience relevantly and optimize the quality & clarity of the exchange/message? It is precisely a question of going through, applying and deploying practical and effective techniques of oral presentation, simple intervention or 'one to one' exchange, aiming to challenge one's audience or interlocutor, taking care of both the content and the form. , all in a professional or personal setting. Here again, there is a range of precise verbal and non-verbal communication techniques which, once modernized and brought up to date, will be put to the service of your reality. Allowing you to move from fear to pleasure in front of the public. ➤ Thus, mastered, the practical method allows, through a set of simulations and scenarios based on your daily experience supporting pragmatic & concrete techniques, to improve self-confidence, self-assurance, ease by overcoming discomfort and controlling his emotion in public. But also to work on your leadership & charisma, in a context where empathy and emotional intelligence are at the service of communication. ➤ So, in this context, after having precisely defined your objective & gone through the blockages encountered, here are some examples of themes covered through concrete techniques & a targeted methodology, in support of improvisation skills: ✓Practical tools to perfect your rhetoric/repartee ✓Decode and use the practical communication tools of great leaders ✓Fundamentals (practices) of eloquence but also of oratorical art (intonation, gaze, gestures, elocution, range, emotions, pronunciation, development of one's own style of charisma, etc.) to ensure consistency between content and the form ✓Fundamentals of Body Language to support and not interfere with the speech while being convinced & convincing. ✓ Highlighting their speech & promoting their speaking to arouse interest, by building on their strengths. ✓Creation of a coherence between the message emitted & the message received in order to improve its speech and in fact, its professional/personal relations. ✓Management of Q&A sessions & external reactions during an intervention or an oral exchange. ✓Practical tools to put your interlocutor at ease and appear friendly/interested. ✓To succeed in a negotiation/mediation. ✓On the one hand, learning to say 'no' simply in three steps AND on the other hand, getting people to say 'yes'. ✓To turn sentences into positive AND constructive. ✓To manage conflicts (eg 'assertive' communication techniques, eg CNV techniques - Non Violent Communication). ✓To put NLP (neuro-linguistic programming) at the service of communication. ✓To adopt effective, simple, fair and engaging language. ✓To use sentences, turns of phrase & expressions allowing to be precise, simple, effective & challenging. ✓To manage your personal & professional relationships with, for example, the preparation of your ratings. ✓Make your hypersensitivity a strength to tame your abilities. ✓Listening proactively and expressing / conveying ideas / message clearly. ✓Avoid letting your emotions show and propose a constructive solution to problems, while drawing on your own relational skills. ✓Be better equipped to recognize and immediately remedy situations that weaken their authority and affect their ability to communicate effectively. ✓Enhance their potential for expression and creativity (often underestimated until now) and 'apparent' sociability ✓Develop not necessarily self-confidence, but the 'appearance' of self-confidence, refine one's listening to respond adequately, open up to the resources of the imagination, free oneself from the rational to then structure one's speech. ✓Relate their communication objectives (project, institution, values, ideas, demands, etc.) to the form of their expression. ✓Learn and put into practice persuasive communication techniques and better understand the perception that others have of oneself. In order to improve his skills of 'self-presentation' and conveyed image. ✓Practical techniques to foster the engagement of the other party. ✓Strengthen the structure of its communication and develop a convincing argument in order to sell its ideas and projects. ✓ Optimizing internal and external relationships are professional fundamentals so that the structure of sessions, business dialogue and mastery of change communication are valuable. (...) ➤ In short, improvisation, dramatization, public speaking skills are today essential transversal skills for asserting oneself, informing, negotiating and convincing. 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THE TRAINER ➤ With training from Grande Ecole post-preparatory classes & Ivy League university in the United States, our teacher trainer has specialized and has worked for more than 15 years in the field, in Europe and North America, in renowned international public and private establishments, regularly speaking in forums and conferences, and also offering personalized INDIVIDUAL support, with pedagogy and careful methodology as the watchwords. ➤ PLACE, TIMETABLE, PRICES ✓ Locations: Geneva-Lausanne-Fribourg-Zurich-Neuchâtel-Lugano-Montreux-Basel-Neuchâtel-Bern-Lucerne-Brussels-Luxembourg-Paris-Lyon. But currently, these sessions continue to be offered by videoconference in the current context and in accordance with general demand which is almost unanimous on this subject. ✓ Indeed, apart from the classic advantages of videoconferencing (time saving related to travel & their unforeseen events, eco-responsibility, increased schedule flexibility, etc.), the quality of the session & the interaction remain identical. In addition, the entire exchange, notes and recommendations are immediately transcribed on the dedicated chat. ✓ To support us among ourselves & to be pleasant to you in this sustainable / particular period and in a spirit of solidarity, the fees are temporarily reduced and will not increase after the start of our sessions. ✓ Languages: French/English. ✓ The progress following these private sessions is perceptible from 1 to 2 sessions (*2024 study). ✓ As other people do regularly, you can also please your loved ones by offering gift vouchers available all year round.

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