
from46.51CAD/ h
ITIL v4 Foundation Course - IT Service Management (Information Technology)
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ITIL is currently the most accepted and used framework in the world of IT service management.ITIL is a set of concepts and best practices regarding the management of information technology (IT) services, and how it can be better aligned with business processes. It describes in detail an extensive set of functions and processes designed to help organizations achieve quality and efficiency in IT operations.
Through the course you will know the framework used for the management of technology services, the value chain, its principles, and processes that are part of ITIL for the 4th Industrial Revolution.
You will be prepared to take the ITIL v4 Foundation certification exam
Extra information
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According to the level of knowledge of the student and their objectives with the course, class sessions will be heldLocation
Online via webcam
At student's location: Around Madrid, Spain






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General info
Age: | Teenagers (13-17 years old) Adults (18-64 years old) Seniors (65+ years old) |
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Student level: | Beginner Intermediate Advanced |
Duration: | 60 minutes 90 minutes 120 minutes |
The class is taught in: | Spanish, English |
About Me
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I prepare my classes based on the needs of my students and their learning objective.The classes are dynamic and analytical, with reasoning and understanding of the lessons, reinforcement questions and simple and practical explanations, with examples aligned to the student's objectives.
Education
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ACADEMIC TRAINING2019- Current Master in Design Thinking & Customer Experience
EAE Business School Madrid, SPAIN
2015- 2016 Master of Business Administration - MBA
INCAE Business School Managua, NICARAGUA
Master in Finance double certification with EADA - Spain
Industrial Engineering Degree - Fifth Superior
Experience / Qualifications
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Certification in PMI Agile Certified PractitionerCertification in ITIL Foundation 4
Scrum Fundamentals Certified - SFC™
Certification in Project Management Professional
Reviews (4)
She has exceeded my expectations. She is very professional, she has prepared the class and gives me homework. I am delighted! I totally recommend her!
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It has been great. He has been able to tell me perfectly how to proceed and has taken the time to prepare material and propose activities. Also always answering all my questions with good examples! More than recommended!
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Very good project management class, 100% recommended teacher!
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My first experience has been very good. Very good communicator, with knowledge of the subject and completely adapts to your needs.
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It is a course to learn the fundamentals of project management within the framework of PMI for the PMP or PMI-ACP certifications.
Oriented for students of different levels of knowledge in project management and / or who apply project management in their working life, and do not know a methodology.
These courses can be the beginning of the knowledge of the PMP project management methodology or reinforce knowledge to strengthen them and present you to the PMP or PMI-ACP certification exams or knowledge for the Scrum Fundamentals certification, and if you are part of a team of YOU. You can take classes for the ITIL v4 certification. With material and practical content for your preparation.
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from C$46.51Online via webcam
from C$56.13At student's home
100% Satisfaction Guarantee
Good-fit Instructor Guarantee
If you are not satisfied after your first lesson, Apprentus will find you another instructor or will refund your first lesson.
Online reputation
- Instructor since April 2020
- 1 repeat student
- Phone number verified
- Facebook connected
- Google connected
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from C$46.51Online via webcam
from C$56.13At student's home
Good-fit Instructor Guarantee
If you are not satisfied after your first lesson, Apprentus will find you another instructor or will refund your first lesson.
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